Need help with the platform? Our team is here to help you navigate private market intelligence, resolve account issues, and get the most from your subscription.
Everything you need to set up your account, navigate the platform, and manage your subscription.
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Account Setup
Create and manage your AcquityData account
Update your user profile and contact information
Manage login credentials and security settings
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Platform Navigation
Search companies, investors, and transactions
Explore company profiles and ownership structures
Analyze investor portfolios and deal activity
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Subscription & Billing
Manage your subscription plan
Update payment methods
Request invoices or billing assistance
Help Topics
Common Support Topics
Find answers to the most frequently asked questions about the AcquityData platform.
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Account Access Issues
If you are experiencing login problems or need to reset your password, use the password recovery option on the login page. If the issue persists, contact our support team for assistance.
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Data Questions
AcquityData aggregates information across private companies, investors, deals, and advisors. If you notice missing information or need clarification about specific data points, our research team can help.
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Platform Usage Guidance
Our support team can assist with navigating the platform, locating relevant data, and understanding how to use AcquityData for deal sourcing, market research, and relationship discovery.
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Subscription & Billing Support
For billing questions, subscription upgrades, or payment-related inquiries, please contact support and include the email address associated with your account.
Reach Us
Contact Support
Our support team is ready to help. Reach out by email and we'll get back to you within one business day.
Get in Touch
Include your account email and a description of your issue for the fastest response.
Support is available during regular business hours. We respond to all requests within one business day.
Monday9:00 AM – 6:00 PM UTC
Tuesday9:00 AM – 6:00 PM UTC
Wednesday9:00 AM – 6:00 PM UTC
Thursday9:00 AM – 6:00 PM UTC
Friday9:00 AM – 6:00 PM UTC
SaturdayClosed
SundayClosed
Tips for Faster Support
When Contacting Support
Including the right details helps our team resolve your request faster.
Include these details in your message
The more context you provide, the faster we can resolve your issue.
1
Account EmailThe email address registered with your AcquityData account.
2
Issue DescriptionA clear description of the problem or question you have.
3
Page URL or FeatureThe specific page or feature where the issue occurred.
4
ScreenshotsAny screenshots that help illustrate the issue you are experiencing.
Continuous Improvement
Platform Updates & Improvements
AcquityData continuously improves its private market intelligence platform. User feedback plays an important role in shaping new features and improving the platform experience.
Private Equity Firms
M&A Transactions
Company Ownership
Executive Profiles
Investor Portfolios
Need Help Getting Started?
Explore private market intelligence across companies, investors, deals, and ownership structures using the AcquityData platform.